Policies

Hotel Melbourne Policies

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs AUD 30 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed. Children up to and including 4 years old stay for free when using an available cot. Children up to and including 12 years old stay for free when using an existing bed. People no matter the age stay for AUD 50 per person per stay when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Important Information

    In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Please inform Mercure Melbourne Southbank of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. Please note, there is a 1.4% credit card surcharge when using a credit card.

Mercure Melbourne Southbank Main image
Mercure Melbourne Southbank

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